Upon seeing a guest returning from a run, a doorman outside radios in so that just as he crosses the threshold, the runner is greeted with a bottle of water and a hand towel. "That's omotenashi," Thompson explains, "a kind of hospitality that involves anticipating what your guest needs." Which is the simplest explanation of what a great hotel is supposed to do.
Estimated reading time: 16 min
Christian Werlin how japan actually does »western« culture better than the west.
Malte Müller that is an ace article. and very true.