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We say we’re stubborn on vision and flexible on details.
Emanuel Schwarz Jeff Bezos.
Emanuel Schwarz I think that is a really great idea on how a "vision" can actually work for a company.
At Amazon we like things to work in five to seven years. We’re willing to plant seeds, let them grow—and we’re very stubborn. We say we’re stubborn on vision and flexible on details.
Marcel Wichmann Amazon's Jeff Bezos.
Our version of a perfect customer experience is one in which our customer doesn’t want to talk to us. Every time a customer contacts us, we see it as a defect
If everything you do needs to work on a three-year time horizon, then you’re competing against a lot of people. But if you’re willing to invest on a seven-year time horizon, you’re now competing against a fraction of those people, because very few companies are willing to do that. Just by lengthening the time horizon, you can engage in endeavors that you could never otherwise pursue.
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Emanuel Schwarz Jeff Bezos.
Emanuel Schwarz I think that is a really great idea on how a "vision" can actually work for a company.